Privacy Policy

Who we are

Our website address is: https://secondhandsheetmusic.com.au

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent to help with spam detection. An anonymised string created from your email address (called a hash) may be shared with the Gravatar service to check if you’re using it. You can view Gravatar’s privacy policy here: https://automattic.com/privacy/. Once your comment is approved, your profile image is visible in the context of your comment. If you’re commenting on a site that uses our Akismet anti-spam service, the info collected may include your IP, user agent, referrer, and site URL, along with details you provide, such as your name, email, and comment.

Media

If you upload images, please avoid embedding location data (EXIF GPS). Visitors can potentially extract this information from uploaded files.

Contact forms

Our forms are handled by Ninja Forms and are designed to be secure. Any personal information you submit is kept private and only used to respond to your enquiries or provide relevant information. Your details are not passed on to third parties.

Cookies

This website uses cookies to enhance your experience. Cookies store user preferences and interaction data to provide a more tailored visit. You can disable cookies through your browser settings if preferred. We also use Google Analytics for visitor tracking; this involves cookies but no personal information is stored. See Google’s privacy policy here: http://www.google.com/privacy.html Occasionally, third-party cookies (e.g. from referral programs or adverts) may be stored. These are used for things like conversion tracking and typically expire after 30 days.

Embedded content from other websites

Some pages may include embedded media (videos, images, articles, etc.) which behaves just like visiting the source website. These sites may collect your data, use cookies, and track interactions.

Online shopping

We collect information during the checkout process to make your shopping experience smooth and secure.

What we collect and store

While you’re on our site, we may track:

Your location, IP address and browser type – used for calculating shipping and tax
Your shipping address – to send your order
Your cart contents – via cookies to keep track of what’s in it

When you purchase, we ask for:

Name, billing/shipping address, email, phone, payment details, and optionally a username/password
We use this info to: confirm orders, send updates, process payments, prevent fraud, and meet legal obligations
If you create an account, your details are stored for faster checkout in the future

We keep your data as long as needed for the purposes it’s collected unless legally required otherwise. This includes order details and communication history.

Who on our team has access

Only relevant team members have access to your data, including order information and contact details. Access is strictly for fulfilling orders, processing refunds, or providing customer support.

Payments

We accept payments via Stripe. Your data is securely shared with these providers to complete your transaction. For their privacy policy, visit:

Stripe Privacy Policy

How long we retain your data

If you leave a comment, it and its metadata are kept indefinitely for follow-up moderation. For users who register, personal information is stored in their profile and can be edited or deleted (except usernames). Admins can also access and manage this data.

What rights you have over your data

You can request an exported file of the data we hold about you or ask us to delete it. This doesn’t include any data we’re required to retain for legal or security purposes.